helps & faqs
How do I return a product?
We do not make direct changes at our warehouse. Return the product for repurchase and then place a new order on the website.
To return an item back to us you need to do following:
Send it back to us in the original packing with labels still on
Let us know why you want to return product on the packing slip
You, as the customer, are responsible for shipping it back to us.
Note! No returns will be accepted without our packing slip.*
The customer is responsible for the package until we receive and register it. Keep in mind to save your receipt. It can take up to 20 working days for a return to arrive and be processed at our warehouse. Then, it takes additional 2-5 working days for the refund transaction to go through. The refund is paid to the same account used for the purchase.
* If you have returned a package to us without your packing slip we will not be able to issue a refund. If you have returned a package without the packing slip – please go ahead and email us at (email address) as soon as possible.
How do I know you have received my return?
You get an email when we register your return. It can take up to 14-20 working days for a return after it arrived and be processed at our warehouse.
Then, it can take an additional 2-5 working day for the refund transaction to go through.
The refund is made to the account that was used for the purchase.
Thank you for your patience!
What should be done if you sent me the wrong item/one item is missing
We are sorry for the mix-up and will help you in the best possible way!
Please send a photo/video of the product and the packaging slip to (Sales@riderwears.com)
So that we can take a closer look into this.
Once again we are sorry if this happened to you and are grateful for your cooperation!
How do I make a complaint?
If you purchased the product with any of our resellers, please contact them instead. If you have received products with a manufacturing fault from us, first of all: we’re sorry about that! Please contact our customer service as soon as possible. Here’s what we need you to do:
- Photograph or record a video of the defect
- Photograph your receipt
- Email it all to (Sales@riderwears.com)
- Or WhatsApp US (+1(409) 995-2623 )
The right of the claim covers goods that are incorrect in accordance with current consumer protection legislation. Complaints made within two months of discovering the error are always considered to be timely. You as a consumer have three years of right of claim. We reserve the right to refuse complaints. You must be able to prove that the product was purchased from (Riderwears.com)
Rider wears always pays freight charge on a complaint.
